Clinic Policies

Cancellation Policy

Your appointment time is reserved especially for you.

If you cancel within less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our therapist for their time as well as make up for our lost revenue. We kindly ask that you give us 24 hours notice if you must cancel or reschedule your appointment. Appointments canceled in less than the required time will be billed billed the full amount that was scheduled.  Please call the clinic to reschedule or cancel as emails are not always accessible. Online bookings are non refundable, however if you cancel within our scheduled window a credit will be applied to your account. Refund to credit cards will be charged a processing fee of 15%.

Download the Cancellation Form

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